The diary and photos of Chris Beach. I'm into windsurfing, coding, badminton, drawing and composing music using computers and synths.

Let's start with a quote:
"I contend that we are both atheists. I just believe in one fewer god than you do. When you understand why you dismiss all the other possible gods, you will understand why I dismiss yours" Stephen Roberts


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interhost technical support seems to have gone on holiday

Update [20/12/09]: Telephone support has been discontinued without explanation, and staff answering tickets seem overworked. However, uptime has been good.

Update [29/07/08]: Ten months later and Interhost are back on track as a great, responsive host with negligible downtime

Update [27/09/07]: Today Interhost have moved me onto a new host and my quota is now a healthy 50GB.

Update [10/09/07]: Interhost have responded to my ticket suggesting a move to a new VPS. I have asked them to confirm that I'll be getting the quota and bandwidth allowance that corresponds to what I'm paying.


I just posted my eighth ticket (see below) on a single request for support from my hosting company, Interhost UK. They have a problem with my (and probably other customers') filesystem quota.

Twice so far this year my webserver, a virtual private server (virtualised Linux host) has crashed because available space has mysteriously reduced to zero, despite me being well under-quota. Twice I have had lengthy, frustrating exchanges with Interhost technical support. They've run "fixquotas" but not explained what exactly why this is necessary. They've not proposed any long-term solution. They've not offered any promise that they'll pick up on this problem when it next occurs to save me the hassle of chasing them to fix it. And worst of all, they are now being evasive about contacting me at all. I have called three times in the last couple of weeks after my tickets went unanswered for a couple of days or more. On the other end of the phone - a non-technical person who attempts to call the technical support department but this goes straight to voicemail. I'm promised a call-back. It doesn't come.

I once recommended Interhost, but not any more.

Further to my unanswered post on Monday:

Over the last two days my filesystem availability has dropped from 2.1GB (on Monday) to 1.7GB today, despite no increase in usage from my VPS. If the mysterious drain on space continues at this rate my VPS and websites will be crashing by the weekend.

My total available space is now apparently a measly 6.7GB, and I have had to cancel backups and delete data to fit within this. I'm paying for a 50GB allowance. I'm being charged double the cost of a 10GB allowance, but getting less than 10GB!

Where is the explanation of the problem? Where is the proposed long-term solution? Where is Mark? Where is Interhost technical support?

I used to be really impressed with Interhost, but recently it seems all I get on the phone is blank, un-technical people that promise callbacks that never materialise, and several tickets I have raised have sat unacknowledged for days or even weeks (as is the case with my ticket regarding domain registration).

Update [27/09/07]: Interhost have moved me onto a new host and my quota is now a healthy 50GB.

Update [29/07/08]: Ten months later and Interhost are back on track as a great, responsive host with negligible downtime

Update [20/12/09]: Telephone support has been discontinued without explanation, and staff answering tickets seem overworked. However, uptime has been good.

written by Chris Beach
05/09/07 3:17pm
(9 years, 10 months ago)
comment 11 comments

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